I have spent a lot of time recently talking about how to prepare for the inevitable conflict that happens in work settings. There is a practice you can do that will help prepare you for these encounters and help you to keep them in perspective and to stay calm throughout. In this cast I walk you through the mindset of how to navigate conflict laden situations with calm and create better outcomes.
Books I recommended on this cast
Verbal Judo by George Thompson
Positive Intelligence by Sharzard Carmine